Privacy Policy
Last updated: 6 November 2026
This policy explains what personal information we collect when you visit this website or buy from us, why we collect it, and the choices you have.
Who we are
Clapton Square Success sells The Timeless Seller manuals and is responsible for your personal information. You can reach us at admin@selltheoldway.com, or by post at [Business address].
What we collect
- Order details: your name, email address, what you bought, the price and the date. Your card or bank details go directly to our payment service. We never see or store them.
- Members' login details: if you buy the full series, your email address and login details are held in our membership system so you can reach your members' area.
- Messages: anything you send us by email, such as a question or a refund request.
- Technical information: our web host and service providers record basic details when you visit, such as your IP address, browser type and the pages you open.
- Lesson progress: when you mark a video lesson as watched, that note is stored on your own device, not sent to us.
Why we use it
- To deliver what you bought and give you access to it. We need this to carry out our contract with you.
- To answer questions and process refunds. This is part of the same contract, and of our legitimate interest in looking after customers.
- To keep records for tax and accounting. The law requires this.
- To protect the website and stop misuse, such as shared logins. This is our legitimate interest.
- To send you useful emails about our manuals, where the law allows it or you have agreed. Every marketing email has an unsubscribe link, and you can opt out at any time.
Who we share it with
We don't sell your personal information. We share it only with the service providers that help us run this business:
- our payment service, [payment service name], which takes your payment
- ProductDyno, which runs our members' login and delivery emails
- our web host, and Amazon Web Services, which stores the video lessons
- Google Fonts and Cloudflare (cdnjs), which supply a font and the on-page reader, and so receive your IP address when your browser requests them
- professional advisers such as an accountant, and public authorities where the law requires it
Some of these providers are based outside the UK. Where your information leaves the UK, we rely on the legal safeguards the law provides, such as approved contract terms.
How long we keep it
We keep order records for as long as tax law requires, usually six years. We keep your members' login for as long as your access continues, and messages for as long as we need them to help you. Then we delete them.
Cookies
This website itself sets no advertising cookies. The members' login may use a cookie to keep you signed in, and your device stores your lesson progress. If we add analytics or advertising tools, we'll update this policy first and ask for your consent where the law requires it.
Your rights
You can ask us for a copy of your personal information, and ask us to correct it, delete it, restrict how we use it, or send it to you or another provider. You can object to how we use it, and you can withdraw consent at any time. To do any of this, email admin@selltheoldway.com. It's free, and we'll reply within one month.
If you're unhappy with how we've handled your information, please tell us first. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk, or to your local data protection authority.
Age
Our products are meant for adults running a business. We don't knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy, we'll post the new version here and update the date at the top.